MIDB’s architecture cannot handle the volume of data required for today’s military operations. FMI supports every aspect of global military operations, including acquisitions, combat operations, and joint force planning. Since the mid-1990s, the DIE has stored foundational military intelligence (FMI) in numerous databases, most notably the Modernized Integrated Database (MIDB). The Machine-assisted Analytic Rapid-repository System (MARS) is a critical tool to enable the Defense Intelligence Enterprise (DIE) to maintain a competitive strategic advantage over our adversaries. Speakers: Maj Wilfred Noel, DIA Sayeed Mahmud, DIA Attendees will gain an understanding of CIO’s effort to reset SC to baseline configuration with emphasis on customer experience, aligning the organization to industry standard workflows and processes, and strengthening SC data holdings to provide holistic visibility over the health of CIO’s networks. However, SC growth and adoption by other stakeholders was faster than expected.
Since adoption, SC has grown from an IT Service Management (ITSM) tool to a corporate service platform that serves a wide variety of IT, facility, logistics, administrative, and human resource functions.
In 2018, the Chief Information Office (CIO) implemented Service Central (SC) as a replacement for an aging ticket management system. A three-month study into the CIO requirements process identified SC as an improvement opportunity. One of CIO’s lines of effort to achieve these outcomes is a Service Central (SC) review to optimize it as a primary customer service requirements interface. The new Chief Information Officer announced CIO Reshape as the next iteration of aligning the organization to drive customer centricity and optimize services, enabling customer mission success.
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